Frequently Asked Questions
Everything you need to know about your Sylvanian Store Keepers experience.
What is the standard shipping timeframe for orders?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international deliveries can take 7-14 business days depending on your location.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our returns portal to initiate a refund or size exchange.
How do I know which size will fit me best?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against a similar garment you already own for the perfect fit.
Do you offer international shipping?
Yes, Sylvanian Store Keepers ships to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your destination.
Are your materials sustainably sourced?
We are committed to ethical fashion. 80% of our current collection is made from organic cotton or recycled polyester, and we work exclusively with certified fair-trade manufacturers.
How can I track my order status?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's journey in real-time.